At Luhn-McCain Insurance Agency, we recognize that privacy and security of personal information is a concern to our customers. We have taken care in establishing and implementing policies and procedures to protect this information.
Email Confidentiality Notice: Email transmissions may contain confidential information that is legally privileged. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of any of the information contained in or attached to an email transmission is strictly prohibited. If you have received an email transmission in error, please notify us by telephone at (210) 822-1571 and please destroy the original transmission and its attachments without reading or saving in any manner. Thank you in advance for your courtesy.
Purpose of this notice:
At Luhn-McCain Insurance Agency, we understand your concerns about privacy. We hope this notice, which describes our use and protection of personal information, will help you understand how we treat the customer information we obtain from you or other sources in the course of providing you with our insurance products and additional services.
Furthermore, we wish to inform you that we do not share your personal information with any non-affiliated third parties for any purpose that is not specifically authorized by law unless we obtain your permission.
Whether you’re doing business with us through an agent, broker, or our website, we want you to know that Luhn-McCain Insurance Agency respects your privacy and protects your information.
- We do not sell your customer information.
- We do not share, loan or give customer information to persons, companies, or organizations outside of Luhn-McCain Insurance Agency that would use that information to contact you about their own products and services.
- We expect persons or organizations that provide services on our behalf to keep customer information confidential and to use it only to provide the services we’ve asked them to perform.
- Within Luhn-McCain Insurance Agency, we communicate regarding the need to protect your information to those individuals who may have access to it, and we’ve established physical, electronic, and procedural safeguards to protect customer information.
As a part of our normal operations we collect, and in some cases, disclose information about you. We encourage you to read the following Privacy Statement that contains information about Luhn-McCain Insurance Agency policies regarding the collection, use, disclosure, and protection of your information. If you are not comfortable with any of the terms or policies described in this Statement, we encourage you to send confidential correspondence through the postal service.
What Information do we collect?
Personal, financial and product information
We may collect personally identifiable information in order to identify and register you as a Luhn-McCain Insurance Agency customer. In addition, we may collect personal, financial and product information in order to provide you with services tailored to your particular needs. By learning about you, Luhn-McCain Insurance Agency can deliver more relevant protection and product offerings and thus offer you better insurance services and options.
The information we collect will vary depending upon the function or processes you select or request. Depending upon the function, product or process you select (for example, quote, request for proposal, e-mail, purchase, etc.), you may be required to provide information such as:
• Phone number
• E-mail address
• Policy Information
• Social Security Number
• Driver’s License Number
• Accident/Violation History and Vehicle Details
• Lien/Lease/Mortgage Holders
Who should use our website?
Our website is for insurance and financial products and services and is not intended for children. We offer insurance and financial products and services and thus do not market any products or services to children or knowingly collect any information from children. If we become aware that information is or has been submitted by or collected from a child, we will destroy this information.
What information is collected and who collects it?
Much of the information we collect comes directly from you. When submitting your application or request for insurance or in requesting an insurance quote, you may give us information such as your name, address, and Social Security Number. We also keep information about your transactions with us, for example, the types of products and services you purchase from us, premiums, policy account balances and payment history. In order to better serve your particular needs, this information is collected by Luhn-McCain Insurance Agency, its agents, and other companies working on behalf of Luhn-McCain Insurance Agency. In addition to collecting information from you, you should also know that, depending on the nature of your transaction, we may collect information from outside sources, such as loss information reports, motor vehicle reports, and credit reports. For property insurance, we may send someone to inspect your property and verify information about the value and condition of your property.
How is this information used?
The information you submit to us via our on-line forms and e-mail is used to provide you with the response or service you have requested. We may also use this information to contact you about our products and services. If you do not wish to receive these communications, you can write us, e-mail us or simply reply to any e-mails you receive from our employees informing us of your desire to be removed from our mailing lists.
Who has access to this information?
In order to better serve your particular needs, Luhn-McCain Insurance Agency, its employees, and certain companies working on Luhn-McCain Insurance Agency's behalf have access to this information. This information may also be disclosed to third parties without your consent if disclosure is necessary to comply with legal processes or to protect the rights, property, or personal safety of Luhn-McCain Insurance Agency, its users or the public. We may also provide limited information about you to third parties without your permission when necessary or appropriate to service an insurance policy we have issued (e.g., inquiries from lien holders or additional insured’s listed on the policy) or to address claims submitted under a policy we have issued.
In addition, we may, as permitted by law, provide information about you without your permission to certain persons or organizations, such as: your agent or broker; insurance support organizations; other insurance companies in order to perform their function in regard to an insurance transaction involving you (i.e. a claim); independent claim adjusters; businesses that conduct actuarial or research studies; regulatory and law enforcement authorities; or our affiliated companies, if any.
What are your options regarding collection, use, and distribution of your information?
Any information you submit to us via written applications, our website’s on-line forms or e-mail is done so on a voluntary basis. The collection, use and distribution of your information will be handled according to the terms and policies outlined in this Privacy Statement. If you object to the collection, use, and distribution policies outlined in this Privacy Statement, we ask that you do not submit information.
What are your options regarding correction or storage of your information?
You may either personally see, or obtain from us by mail, the information about you in our files. If you believe the information we have about you in our records or files is incomplete or inaccurate, you may request via telephone or a postal mail letter that we make any necessary additions or corrections or, to the extent that it is feasible, that we delete this information from our files.
Links and co-branded sites
Information Automatically Logged
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. We use standard and accepted methods of securing our site and the machine(s) that serve the site to the public. We continue to monitor and review the privacy measures we use to protect customer information. These measures are updated as practices change and new technology becomes available.
All materials in this site are copyrighted and may not be reproduced or marketed for any purpose without prior written approval.
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, feel free to contact Luhn-McCain Insurance Agency